Privacy Policy

This Privacy Policy sets out how Matchmaking First Ltd uses and protects the client data you give us. Matchmaking First Ltd will collect, use and store the personal information that you give us, in accordance with this Privacy Policy and in line with current data protection regulations (GDPR). Matchmaking First Ltd may change this Privacy Policy from time to time by updating this page. Matchmaking First Ltd is incorporated in England and Wales with registered number 6038601 whose registered office is at 126 Donaldson Road, London SE13 8LB.

Data Collected

Matchmaking First Ltd collects, stores, and processes personal data given by its clients, past clients and potential clients.

  • Contact information – Name, address, email, phone and mobile.
  • Gender, age, height, marital status, children etc.
  • Nationality, ethnicity, religion.
  • Work and relationship history.
  • Preferences, interests and matching requirements.
  • Any other information relevant to customer surveys and/or offers.

We may also use the health, political and religious data that you give us with your permission in the matching process.
You may request the deletion of your personal data at any time.

Our Use of Data

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Provide you with the matchmaking service and to fulfill the contract between yourself and Matchmaking First Ltd.
  • Internal record keeping;
  • We may use the information to improve our products and services;
  • We may periodically send promotional emails about new products, special offers and other information which we think you may find interesting or useful using the email address which you have provided; With regard to employees, for reasons of statutory data retention in terms of your employment records as required by law.

Data Retention

We will keep your personal information for as long as you are actively in communication with Matchmaking First Ltd. Thereafter, we may keep your information for up to 10 years, in order to respond to queries or complaints or for any legal reasons.

Keeping Data Secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we put in place certain and suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, we do not then have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement relevant to the website in question.

How We Use Cookies

Cookies are small files which ask permission to be placed on your computer’s hard drive. If agreed the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application is able to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless you have permitted us or are we required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation. A fee is payable. If you wish to receive a copy of the information we hold on you please email us at

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will then promptly correct any information found to be incorrect.

You also have the right to erasure of your personal details. If you wish to have your details erased from our systems, please email us at the above address.

The GDPR also gives you the right to lodge a complaint with a supervisory authority; in the UK this is the Information Commissioner who may be contacted at

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.

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